FAQs
Welcome to Interlink Store! We value our customers and are here to help. Below are some commonly asked questions to make your shopping experience smooth and hassle-free.
1. Orders & Payments
Q: How can I place an order?
A: Ordering is easy! Simply browse our products, add your favorite items to the cart, proceed to checkout, enter your details, and make the payment. You will receive an order confirmation via email/SMS.
Q: What payment methods do you accept?
A: We accept credit/debit cards, bank transfers, Easypaisa, JazzCash, and cash on delivery (COD) (if available).
Q: Can I cancel or modify my order after placing it?
A: You can cancel or modify your order within 12 hours of placing it. Once processed, the order cannot be changed or canceled.
2. Shipping & Delivery
Q: Do you offer nationwide delivery?
A: Yes! We deliver all across Pakistan through trusted courier services.
Q: How long does delivery take?
A: Standard delivery takes 3-7 business days, depending on your location.
Q: How much is the shipping cost?
A: Shipping charges depend on your location and order weight. You will see the shipping fee at checkout.
Q: How can I track my order?
A: Once your order is shipped, we will send you a tracking number via SMS/email. You can track your order on the courier’s website.
3. Returns & Refunds
Q: Can I return or exchange a product?
A: Yes! We accept returns/exchanges within 7 days of delivery. The product must be unused, in original packaging, and in resellable condition.
Q: What items are non-returnable?
A: Customized products, used bedding, clearance sale items, and damaged products due to customer handling are non-returnable.
Q: How long does it take to process a refund?
A: Refunds are processed within 5-10 business days after approval. Refunds are issued via the original payment method or store credit.
6. Discounts & Promotions
Q: Do you offer discounts or sales?
A: Yes! We frequently offer discounts and special promotions. Stay updated by following us on social media or subscribing to our newsletter.
Q: Do you have a wholesale option?
A: Yes! We offer special prices for bulk or wholesale orders. Contact us for details.
This FAQ section will help customers understand your store policies and feel more confident while shopping. Let me know if you need any edits! 😊